Trade Terms & Conditions
Trade Terms & Conditions
Following despatch of your order, you will be invoiced as per your agreed terms of contract. Payment is acceptable by cheque, credit card or BACS transfer. We accept MasterCard, Visa or Delta. Please ensure cardholders name and address, card number and expiry date are included.
Cheques should be payable to Profile Education Limited.
Please note deliveries to Northern Ireland, Southern Ireland and all Highland and Islands will incur additional charges, please contact us to confirm prices before placing your order.
Please note – for any delivery classed as a residential address, a domestic delivery surcharge of £5 will be added to the order
Deliveries are made to ground floor reception only.
Failed deliveries will incur charges.
Please advise of any access restrictions when placing order. If not advised and delivery is attempted charges will be incurred.
Any delivery charges will be stated on your current price list or on our website.
Goods are normally despatched on a standard 2 – 5 day service.
If a very specific delivery time (e.g. 2.00 p.m.) is required please advise with order as there is usually a further charge.
Next Day delivery – please contact Customer Service on 0151 479 3030 for full details
For some remote parts of UK mainland and all offshore islands additional carriage charges will apply. Contact Customer Service for full details.
Refunds or Returns
Your satisfaction with our goods and service is important to us. We will gladly refund or exchange any goods if returned in the original packaging, unsoiled and unused, within 7 days from receipt of goods. Please check all items on delivery. If an item is faulty or damaged, simply contact us within 48 hours of receipt of goods and they will be collected free of charge. The item will be replaced or refunded in full.
Alternatively, replacement parts can be despatched quickly. Please note – if goods are unsuitable there will be a handling charge of 30% of total order value.
All corrugated fibreboard products are non refundable
Goods cannot be returned if they have been assembled or part assembled
Cancellations – if the goods have not been despatched there will be no charge. If goods have been despatched then our re stocking charge will apply.
Risk and Title
Until such time Profile receives full payment for goods we reserve the right for our legal representatives to enter any premises of the buyer to repossess our goods.
Profile Education reserve the right to alter prices, product specifications and terms and conditions without prior notification.
A full copy of our Terms and Conditions are available upon request.